POLICIES & DISCLOSURES
Clear expectations are part of good service.
This page is a framework for the policies that will govern Event Horizon Autohaus. It should be reviewed and finalized for the actual operating model before publication.
Inquiry vs. authorization
Submitting a form is an inquiry only. It does not create an appointment, authorize repairs, establish an estimate, or obligate Event Horizon Autohaus to accept a vehicle.
Diagnostics
Diagnostic conclusions depend on the information available, vehicle condition, test results, and access to the vehicle. Diagnostic time and procedures may be required before a repair recommendation can be made.
Estimate reviews
Estimate reviews are informational second opinions. They do not replace physical inspection or independent diagnosis and are not guarantees regarding another shop's work, pricing, parts, labor, or conclusions.
Customer-provided parts
Customer-supplied parts may be subject to limitations, additional verification, or refusal depending on the part and the work involved. A final policy should be established before this service is offered broadly.
Privacy
Information submitted through this website should be used only for responding to the inquiry and operating the business. A formal privacy policy should be added before collecting sensitive customer information or integrating third-party form services.